Return Procedure

Dear Dealers;
You can find below our PROCEDURE FOR RETURNS.
We kindly request your support for this practice which will be beneficial for both you and us.

Sincerely,
KATRE ISI Mühendislik ve Tic. Ltd.Şti.

Return Procedure

1- You can access the RETURN FORM via this link. These forms will be completed by our Customers or Dealers and faxed to the respective customer representative (Fax: 0212 415 48 09 - 0212 546 34 26) or sent to the e-mail address: servis@katre.com.

2- The received Product Return Form will be approved first by the Customer Representative and then the related Product technical service and will be faxed back to our customers (dealers).

3- Our customers (dealers) will deliver their approved Product Return Form, the products they will return and the return invoice to us.

Important Notes:

1- No product will be processed by the return acceptance department without a signed and an approved Product Return Form.

The products to be returned will be accompanied with:
· Fully completed and approved product return form
· Copy of the invoice issued by Katre Isı
· Return invoice.
2- Problems associated with the products delivered will be finalized within maximum 2 business days following.

The products to be returned will:
· be returned in its original packaging together with all the accessories and without any damage
· Any missing part or deficiency detected by us will be invoiced to the returning company.
· Any consumables delivered with the product and used by the company will be invoiced to the returning company.
· The products will be returned as packed by another package.
· If the product will be returned by courier, the cost of courier will be paid by the shipper.

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