Consumer Corner

To the Attention of Consumers;
Goods which do not comply with the quality and quantity specifications specified on their packages, tags, introductory guides and using manuals or commercials and advertisements or declared by the seller or specified in the relevant standards or technical regulations, or contain material, legal or economic defects depreciating its value or reducing or removing the benefits expected from them by consumers in terms of the purpose of allocation or use are considered defective goods. The consumer is obliged to inform the seller about the defect of the goods within thirty days following the date of delivery. In that case, the consumer has the right to withdraw from the contract, including return of the price, to replace defective goods by defect-free goods or demand a discount proportional to the defect or demand repair of the defect free of charge. Seller is obliged to meet that demand of the consumer. In addition to the above-mentioned options, the consumer is also entitled to claim indemnity from the manufacturer, producer regarding the cases involving death and/or injury caused by defective goods or harming other products in use. Manufacturer, producer, seller, dealer, agent, and the importer according to the paragraph 5 of the article 10 are severally responsible for the defective goods and for the consumer’s rights of option as prescribed by this article. If there are more than one person responsible for the loss and damage caused by defective good, all of them will be severally responsible for it. The unawareness about the defect of the goods sold will not remove that responsibility. The liability for the defective good is subject to lapse of time of two years following the date of delivery of goods to the consumers, regardless of whether the defect has been revealed later unless those hold responsible for the defect by this article have undertaken a responsibility for a longer period of time. This period is 5 years for all houses and real estates used for vacation purpose. All kinds of claims to be raised against the losses and damages caused by defective goods are subject to a lapse of time of 3 years. Those claims vanish after ten years beginning from the date of introduction of the goods causing loss and damage. However, the seller may not take advantage of lapse of time if the defect of the good sold was concealed because of the gross fault of or a deceit practiced by the seller.

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